Frequently asked questions
Do you deliver internationally?
Currently, we only deliver to the Netherlands, Australia, Belgium, Germany, the United Kingdom, and Switzerland. Please check our shipping policy or contact us for more information.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email. Once your order has been shipped, you will receive another email with a tracking link. You can also view the status of your order through your "Order History" on your account page on the website.
Can I change my order?
We can only change orders that have not yet been processed for shipping. To make changes, please contact customer service via the "Contact" form or the live chat box.
How can I cancel my order?
Orders cannot be canceled after 12 hours – unless the wrong item was ordered. If you no longer want your item, please email us within 24 hours of production start, as we cannot reverse your payment.
How can I track the progress of an order?
Once your order has been shipped, you will receive an email and a text message with details. You can track the shipment via the link in the email.
Can I change my delivery address after placing the order?
If your order has not yet been shipped, we can deliver to a different address upon request. For more information, please contact us via the "Contact" form.
What is your return policy?
We offer a hassle-free return policy for most products. If you are not satisfied with your purchase, please read our return policy for more information.
How can I contact customer service?
You can reach us via the contact form on the website, by email, or by phone. We are happy to assist you!
What is the usual shipping time?
Our products are usually shipped within 48 hours of receiving your order.
How long does the delivery take?
Usually 3–5 business days. For larger items, delivery time may be longer.
How much does delivery cost?
Shipping is free on all orders.
Which payment methods do you accept?
We offer several convenient payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Diners Club
- Apple Pay
Is an account required to shop?
No, you can also shop as a guest.
Is it safe to provide my payment details?
Yes, we use leading payment gateway providers that ensure the security of your bank and card data.
Are you having problems with your order?
Contact our customer service team at +31 850 041 083 or by email at info@cozeymaison.com.
Are my personal data protected?
Yes, we place great importance on data protection and adhere to strict security standards.
How long is the warranty period?
We offer a 3-year warranty on our entire product range. The warranty conditions can be found with the respective products. If you have any questions, please contact info@cozeymaison.com.
Can I exchange or return an item?
Yes, under the following conditions:
- The item was purchased in our online shop.
- The item has not been used.
- The item is in the original packaging with all tags.
- The request for return or exchange must be made within 14 days of delivery.
To request an exchange, please use the form "Contact". Our customer service will get back to you as soon as possible.
