Frequently asked questions
Do you deliver internationally?
We currently only deliver to the Netherlands, Australia, Belgium, Germany, Great Britain and Switzerland. Please check our shipping policies or contact us for more information.
What is the status of my order?
As soon as you have placed your order, we will send you a confirmation email. Once your order has been dispatched, you will receive another email with a tracking link. You can also check the status of your order via your "Order history" on your account page on the website.
Can I change my order?
We can only change orders that have not yet been processed for dispatch. To make changes, please contact customer service via the "Contact us" form or the live chat box.
How can I cancel my order?
Orders cannot be cancelled after 24 hours - unless the wrong item has been ordered. If you no longer want your item, please send us an e-mail within 24 hours of the start of production, as we cannot cancel your payment.
How can I track the progress of an order?
Once your order has been dispatched, you will receive an email and a text message with details. You can track the dispatch via the link in the email.
Can I change my delivery address after placing my order?
If your order has not yet been dispatched, we can deliver to a different address on request. For further information, please contact us using the "Contact" form.
What is your right of return?
We offer a hassle-free returns policy for most products. If you are not satisfied with your purchase, please read our returns policy for more information.
How can I contact customer service?
You can reach us via the contact form on the website, by e-mail or by telephone. We will be happy to help you!
What is the usual dispatch time?
Our products are usually dispatched within 48 hours of receipt of your order.
How long does the dispatch take?
Usually 3-5 working days. The delivery time may be longer for larger items.
How much does the delivery cost?
Shipping is free for all orders.
Which payment methods do you accept?
We offer several convenient payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Diners Club
- Apple Pay
Is an account required to make purchases?
No, you can also shop as a guest.
Is it safe to enter my payment details?
Yes, we use leading payment gateway providers that guarantee the security of your bank and card details.
Are you having problems with your order?
Contact our customer service team on +31 850 041 083 or by e-mail at info@cozeymaison.com.
Is my personal data protected?
Yes, we attach great importance to data protection and adhere to strict security standards.
How long is the warranty period?
We offer a 3-year guarantee on our entire product range. The warranty conditions can be found with the respective products. If you have any questions, please contact info@cozeymaison.com.
Can I exchange or return an item?
Yes, under the following conditions:
- The item was purchased in our online shop.
- The item has not been used.
- The item is in the original packaging with all labels.
- The request for return or exchange must be made within 14 days of delivery.
To request an exchange, please use the "Contact" form. Our customer service will get in touch with you as soon as possible.
