Privacy policy NL

Privacy Policy

Last update: 4 October 2024

This Privacy Policy describes how "Cozey Maison" (the "Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit our Website, use our Services or make a purchase from "Cozey Maison" .com (the "Website") or otherwise interact with us in relation to the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the date of the last update, and take any other steps required by law.

How we collect and use your personal data

In order to provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term "personal data", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal data that we collect.

Information that we collect directly from you

The information you provide to us directly through our services may include

• Contact details, including your name, address, telephone number and e-mail address.
• Order information, including your name, billing address, delivery address, payment confirmation, e-mail address and telephone number.
• Account information, including your username, password, security questions and other information used for account security.
• Customer support information, including information you provide in communications with us, such as when sending a message through the Services.
  

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but if you do so, you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
  
• Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment so that we can fulfil your orders and provide you with the products or services you have requested in order to perform our contract with you.
  
• When you visit our website, open or click on emails we send you, or interact with our services or adverts, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third party websites and links.

How we use your personal data

• Provision of products and services. We use your personal information to provide you with the services to fulfil our contract with you, including processing your payments, fulfilling your orders, sending notifications to you regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, organising shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example to send marketing, advertising and promotional communications by email, SMS or post and to show you adverts for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites to you. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6 (1) (f) GDPR.
  
• Security and fraud prevention. We use your personal data to detect, investigate or take action against possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account information. We strongly recommend that you do not share your username, password or other login information with anyone. If you believe that your account has been hacked, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
• Communication with you and service improvement. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services and maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our website. Specific information about the cookies we use in connection with the use of our shop with Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), to perform analytics and to better understand how users interact with the services (in our legitimate interest to administer, improve and optimise the services). We may also allow third parties and service providers to use cookies on our website to better customise the services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies using the browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionality, to stop working properly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for the purposes of contract fulfilment, legitimate purposes and for other reasons subject to this Privacy Policy. These circumstances may include:

• To providers or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order processing and shipping).
  
• to business and marketing partners in order to provide services and present you with advertising. Our business and marketing partners use your data in accordance with their own privacy policies.
• If you instruct us, ask us or otherwise consent to us sharing certain information with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• to our affiliated companies or elsewhere within our group of companies, in our legitimate interest to run a successful business.
  
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable Terms of Use, and to protect or defend the Services, our rights and the rights of our users or others.
  

We disclose the following categories of personal data and sensitive personal data about users for the purposes set out in "How we collect and use your personal data" and "How we disclose personal data" above:

Category

 

Categories of recipients

• Identifiers such as basic contact data and certain order and account data
• Business information such as order information, purchasing information and customer support information
• Internet or other similar network activities, such as usage data
  
• Geolocalisation data such as locations determined by an IP address or other technical measures
• 
  

• Providers and third parties who provide services on our behalf (e.g. internet service providers, payment processors, fulfilment partners, customer support partners and data analysis providers)
• Business and marketing partners
• Partner company

We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.

With your consent, we pass on personal data for advertising and marketing activities as follows.

Websites and links from third parties

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on such websites. Information you provide on public or semi-public platforms, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restriction as to use by us or by third parties. The inclusion of such links does not imply that we endorse the content on such platforms or their owners or operators, unless disclosed on the Services.

Data from children

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request the deletion of this data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, including whether we need the information to operate your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights set out below in relation to your personal data. However, these rights are not absolute and may only apply in certain circumstances and in certain cases we may refuse your request where permitted by law.

• Right to access/knowledge: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
  
• Right to erasure: You may have the right to request the erasure of the personal data we hold about you.
• Right to rectification: You may have the right to request the rectification of inaccurate personal data that we hold about you.
• Right to portability: You may have the right to obtain a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, to request that we share it with third parties.
  
• Right to Opt-out of Selling, Sharing or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information or to opt-out of the processing of your personal information for purposes that are considered "targeted advertising" as defined in applicable data protection laws. Please note that if you visit our website with the Global Privacy Control signal for the opt-out setting turned on, depending on your location, we may automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you are using to visit the website.
• Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
  
• Withdrawal of consent: Where we are relying on your consent to process your personal data, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may continue to send you emails without promotional content, such as about your account or orders you have placed.

You can exercise any of these rights where indicated on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable law, you may designate an authorised representative to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by lodging your complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.

When we transfer your personal data outside of Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK competent authority, unless the data transfer is to a country that has been shown to provide an adequate level of protection.

Contact us

If you have any questions about our privacy practices or this privacy policy, or wish to exercise any of your rights, please email us at info@Cozeymaison.com

In accordance with the applicable data protection laws and unless expressly stated otherwise, we are the data controller for your personal data.

Capital Brands B.V.

Cozey House

Dick Ketstraat 14

5645 LB Eindhoven

Niederlande

E-Mail: info@Cozeymaison.com

Chamber of Commerce number (KVK): 95327533

Sales tax identification number: NL867088370B01

Copyright notice

The content of this policy, including text, layout and design, is the intellectual property of Cozey Maison and is protected by applicable copyright laws. Unauthorised copying, reproduction or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to refer to or use any part of this policy, please contact us at info@Cozeymaison.com to obtain permission.