Versandrichtlinie

Shipping conditions apply exclusively to orders from the Netherlands, Germany and other countries in Europe.

Shipping from a third country:
The goods are shipped directly from [country of origin, e.g. China] and may be subject to import duties and value added tax (VAT), which must be paid by the customer.

Processing time:
Orders are typically processed within 1–2 business days. Once processed, they are shipped. We strive to ship your order quickly.

Delivery time:
 We typically deliver orders within 5-8 business days (Monday to Friday). If you have not received tracking information within 6 business days, please contact us by email at info@cozeymaison.com so we can assist you further.

Shipping costs:
All orders are delivered free of charge.

Shipment tracking:
Once your order has been shipped, we will send you an email with a tracking number and a link to the shipping provider's website.

Responsibility for import VAT and customs duties:
The customer is responsible for all import duties, VAT and customs fees incurred when delivering goods from a third country.

Delivery failed:
If the delivery fails for reasons attributable to the customer (e.g. incorrect address or unavailability of the customer), the package will be returned to COZEY MAISON at the customer's expense.

Address change upon delivery:
Once your order is on its way, we can no longer change the delivery address.

Taxes:
Cozey Maison does not charge any additional taxes.

Delivery time exceeded:
If the delivery time has been exceeded, please contact us so that we can investigate the case.

COZEY MAISON
Operated by Capital Brands BV , registered in the Netherlands.
Address:
Dick Ketstraat 14, 5645 LB Eindhoven, The Netherlands .
Contact details:
E-mail: info@cozeymaison.com
. Chamber of Commerce number (KVK): 95327533.
VAT number: NL867088370B01.

Do you have any questions or need help? Please contact us.

We guarantee a response to all questions or special requests within 24 hours.

Support Hours:
Phone and Live Chat Support:
Monday - Sunday: 8:00 AM - 6:00 PM (Dutch time)