Return and Refund Policy
Return and Refund Policy
We developed this policy to ensure that you are fully aware of our refund and return methods and procedures.
14-DAY RETURN POLICY:
If you wish to return an item for a refund, please notify us by email at info@cozeymaison.com within 14 days of delivery. If the product is defective, please send us a photo of the damaged item. We will send you a new item at no additional cost. If you no longer need the item, we will refund the full order amount to the card you used. If you ordered the wrong product and wish to exchange it, you are responsible for the return shipping costs.
Return and Refund Conditions:
- Shipping: Use a reliable shipping service with tracking.
- Return address: Once you have requested a refund, we will send you our return address in Asia.
- Responsibility for import VAT on returns: "For returns, the customer is responsible for paying any import VAT and customs duties. Cozey Maison is not responsible for these costs on returns."
- The product must not have been used. Once we receive the product, we will refund the order amount to the card you used.
Return Procedure:
To initiate a return, contact us at info@cozeymaison.com. If your return is accepted, we will send you instructions on how and where to return the item. Please send your package. Returns without prior return authorization will not be accepted.
Damaged and Incorrect Products or Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Exchanges:
We only exchange products that are damaged, incorrect, the wrong size, or defective. If you wish to exchange an item, please contact us at info@cozeymaison.com.
Additional Costs:
We do not charge restocking fees for returns.
Refunds (if applicable):
Once your return has been received and inspected, we will send you an email informing you that we have received the returned item. We will also inform you whether your refund has been approved or rejected.
Refund Period:
It takes 5–7 business days for the customer to receive their refund. We will refund the money to the customer's card once we have received the goods.
Late or Missing Refunds (if applicable):
If you have not yet received your refund, please check your bank account again first. Then contact your credit card company. It may take some time before your refund is officially posted.
COZEY MAISON
Operated by Capital Brands BV, registered in the Netherlands
Address:
Dick Ketstraat 14 5645 LB Eindhoven, Netherlands (Not a return address; orders sent here cannot be refunded)
Email: info@cozeymaison.com
Chamber of Commerce number (KVK): 95327533
VAT identification number: NL867088370B01
Do you have questions or need assistance? Then contact us.
We guarantee a response to all questions or special requests within 24 hours.
Support Hours:
Phone and Live Chat Support:
Monday to Sunday: 08:00 - 18:00 (Dutch time)
