Privacy policy NL

Privacy Policy

Last updated: October 4, 2024

This Privacy Policy describes how “Cozey Maison” (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit our website, use our services, or make a purchase from “Cozey Maison” .com (the “Website”), or otherwise communicate with us in connection with the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the website, update the date of the last update, and take any other steps required by law.

How we collect and use your personal data

To provide the services, we collect personal data about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term “personal data,” we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you submit to us directly through our services may include:

  • Contact details, including your name, address, telephone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Customer support information, including information you provide when communicating with us, such as when sending a message through the services.

For some features of the services, you may need to provide us with certain information about yourself directly. You may choose not to provide this information, but if you do, you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment so that we can fulfill your orders and provide you with the products or services you request, in order to fulfill our contract with you.
  • When you visit our website, open or click emails we send you, or interact with our services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal data

  • Provision of products and services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and providing other functions and features related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your information in accordance with its Privacy Policy and Consumer Privacy Policy.
  • Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail and showing you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites to you. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
  • Security and fraud prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for the security of your account information. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe that your account has been hacked, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
  • Communication with you and service improvement. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest so that we can respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with your use of our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to remember your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interest in administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites to users.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may negatively affect your user experience and may cause some of the services, including certain features and general functionality, to stop working properly or become unavailable. In addition, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for purposes of fulfilling contracts, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:

  • To vendors or other third parties that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • to business and marketing partners to provide services and present advertising to you. Our business and marketing partners use your data in accordance with their own privacy policies.
  • When you direct us, ask us, or otherwise consent to our sharing certain information with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • to our affiliates or otherwise within our corporate group, in our legitimate interest in operating a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above under “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category

 

Categories of Recipients

  • Identifiers such as basic contact information and certain order and account information
  • Business information such as order information, purchase information, and customer support information
  • Internet or other similar network activity, such as usage data
  • Geolocation data such as locations determined through an IP address or other technical means

  • Vendors and third parties that provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
  • Business and Marketing Partners
  • Affiliated Companies

We do not use or share sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities as follows.

Third-Party Websites and Links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information you provide on public or semi-public platforms, including information you share on third-party social media platforms, may also be viewed by other users of the services and/or users of those third-party platforms, without limitation regarding its use by us or by third parties. The inclusion of such links does not imply that we endorse the content on such platforms or their owners or operators, unless disclosed in the services.

Children’s data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request deletion of that data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal data of individuals under 16 years of age.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the services, fulfill legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and may apply only under certain circumstances; in some cases, we may deny your request to the extent permitted by law.

  • Right to access/know: You may have the right to request access to the personal data we hold about you, including details about how we use and disclose your data.
  • Right to deletion: You may have the right to request the deletion of the personal data we hold about you.
  • Right to correction: You may have the right to request the correction of inaccurate personal data we hold about you.
  • Right to data portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, to request that we disclose it to third parties.
  • Right to opt out of the sale, sharing, or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal data or to opt out of the processing of your personal data for purposes considered “targeted advertising,” as defined by applicable privacy laws. Please note that if you visit our website with a Global Privacy Control signal enabled for the opt-out setting, depending on your location, we may automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the website.
  • Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
  • Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
  • Objection: You may have the right to appeal our decision if we deny processing your request. You may do so by responding directly to our denial.
  • Communication preferences management: We may send you promotional emails, and you may unsubscribe from receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may continue to send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights when indicated on our website, or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before accepting such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by filing your complaint with your local data protection authority. For the EEA, you can find here a list of the relevant data protection supervisory authorities.

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.

If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the data is transferred to a country that has been demonstrably deemed to provide an adequate level of protection.

Contact

If you have any questions about our data protection practices or this privacy policy, or if you wish to exercise any of your rights, please email us at info@Cozeymaison.com

For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller for your personal data.

Capital Brands B.V.

Cozey Maison

Dick Ketstraat 14

5645 LB Eindhoven

The Netherlands

Email: info@Cozeymaison.com

Chamber of Commerce number (KVK): 95327533

VAT identification number: NL867088370B01

Copyright Notice

The content of this policy, including its text, layout, and design, is the intellectual property of Cozey Maison and is protected by applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy, in whole or in part, is strictly prohibited and may result in legal action. If you wish to refer to this policy or use any part of it, please contact us at info@Cozeymaison.com to obtain permission.